Storage services

About storage services

Storage services starts with clear information about the addresses, property, access and items involved. A detailed inventory gives the moving team a realistic picture of the job before any quotation is prepared, which helps avoid surprises on the day.

Customers can use the online form to add contact details, dates, rooms, boxes, large items and any optional services such as packing, dismantling or storage. The more complete the enquiry, the more accurate the resulting quotation is likely to be.

Information to include

State the pickup and destination postcodes, floor levels, lift availability and parking information. Add anything that may affect loading or unloading, such as narrow access, restricted parking hours or a long carry from the vehicle to the property.

List furniture, appliances, boxes and special items separately where possible. Photographs can be uploaded where useful, particularly for large or awkward items that are difficult to describe in a few words.

Preparing for the move

Separate important documents, medication and everyday essentials from the rest of the load so they travel with you rather than in the van. Label boxes clearly by room and identify anything fragile so it can be handled appropriately.

Tell the moving company about items that need dismantling, assembly or special handling well in advance. Furniture that will not fit through doorways or stairwells in one piece is usually easier to plan for than to discover on the day.

How the enquiry and quote process works

Submitting the detailed quote form is the starting point rather than a booking. Once the form is received, the information is reviewed against the addresses, inventory and any access notes provided, and the team follows up by phone, email or WhatsApp to confirm details or ask any outstanding questions.

A written quotation is normally based on the property type, volume of items, distance, access at both ends and any additional services requested, such as packing or storage. Where the details are unclear or the job is unusual, a short call may be suggested before a final figure is confirmed.

What to expect on the day

Having everything ready before the team arrives makes for a smoother move. Boxes should be packed and sealed, disassembled furniture should be grouped together, and access routes such as driveways, lifts or communal corridors should be kept clear.

A short walk-through at the start helps confirm what is travelling, what is staying, and any last-minute items that need attention. Keeping a phone number available on the day means any access or parking issues can be resolved quickly.

Frequently asked questions

How far in advance should I book? Where possible, submitting the enquiry as soon as a moving date is likely helps with planning, although later and more flexible dates can often still be accommodated.

Can I change the details after submitting the form? Yes. The quote form is the start of a conversation rather than a fixed order, so addresses, inventory or extra services can be updated with the team directly.

What if I am not sure about some of the details yet? Add as much as you know and note anything still to be confirmed in the access and inventory notes field; the remaining details can be worked out together.